Return Policy

Return Policy

Any product item, other than special or custom orders, purchased from R8 Energy Solutions Pty Ltd may be returned within ten days of purchase for any reason for an exchange, refund or credit towards another R8 Energy Solutions Pty Ltd purchase. The returned items must be in original condition and packaging. All original warranties, instructions, and accessories must be accompanied by the original sales receipt. Return freight must be prepaid. No C.O.D. returns will be accepted.

R8 Energy Solutions Pty Ltd may refuse a refund or exchange or assess a charge for used or incomplete merchandise that is returned or exchanged. Items showing use or abuse will be returned by R8 Energy Solutions Pty Ltd to buyer. Returns or exchanges will not be made for items marked “as is” or “clearance.” Refunds will be made by the same method as used to purchase the item. Refund cheques may take up to 14 working days to process.

Return Merchandise Authorisation (“RMA”) policies are subject to revisions.  All returned merchandise requires an RMA number. To obtain an RMA number, contact R8 Energy Solutions Pty Ltd Customer Service (8:30am – 5pm AEST Monday-Friday).  All our contact information and options are here https://www.r8energy.com.au/contact_us/. Your RMA number must be clearly marked on the OUTSIDE of the returned package. Packages returned without this RMA number will be refused. Once the RMA number has been assigned, it is important to return the product within two weeks, otherwise the RMA number will become void and the parcel will be refused. You must obtain a new RMA if you are unable to make delivery to our address within two weeks.

Obtaining Service and Technical Assistance

We want to make sure you have the best possible experience with our products. If you have any questions or need assistance feel free to contact us.